Flat Pack Wezard was established in 2016 when we noticed there needed to be more quality professional flat pack assemblers: not just hopefuls with a couple of screwdrivers and a hammer! We are time-served tradespersons who have a history in building and assembly. Our founder Wez’s background is from years of developing and renovating properties & he decided to set up a family business to assist clients in assembling flat pack items. He realised that it wasn’t just small tables and wardrobes that needed assembling, but anything from your internal and external furniture, sheds, outhouses and garden saunas, along with gym & sports equipment and even extending as far as smart device & tv installation and setup. In short: if it needs assembling or installing, we do it!
Flat Pack Wezard is based in north Devon but services the whole of Devon, Cornwall and beyond. We are fully insured professionals; not to be compared with hobby assemblers who often don’t have the right tools, skills and experience. We do this day in and day out, assembling all types of flat pack from all retailers and manufacturers. Our services allow you to enjoy your purchases whilst knowing they have been professionally built and kept within the manufacturer’s guarantees.
We also do not make empty ‘happiness guarantees’ when it comes to our work. We stand by every assembly project, no matter how big or small. We offer a plain old “workmanship guarantee.” If you have any problems that are down to our service, we will come back and fix them. Other companies will insist you claim on your own insurance to cover bad workmanship, but we are here to stay and stand by any jobs we do: no ifs, no buts.
All customers are invited to leave feedback – whether good or bad, we want to hear about it. We can only improve if we know we got something wrong, but we are proud to say we have 100% 5-star positive feedback from our hundreds of clients.
We look forward to impressing you with our assembling skills and high-quality service.
FAQ's
Yes! We are fully insured with public liability insurance up to £5m. Whilst all work undertaken is done so with the utmost care, insurance is a must, providing peace of mind for both parties.
In short: yes! With a vast experience of flatpack & furniture assembly and all manner of DIY tasks carried out over the years, you can be sure you’re in safe, & experienced, hands.
At the time of booking, we will let you know who will be attending & give you their ID & Vehicle details, so you know who to look out for. Our jobs are booked to fit your timeframe using our booking software and you will receive confirmation and reminder texts & emails. It goes without saying that we endeavour to arrive on time and to date we have only missed 3 appointments in total due to snow! But as we all know here in the West Country, there is always a chance of being stuck behind a tractor! Should this happen, we give you a call or a WhatsApp to let you know & give you an ETA.
For peace of mind, all of our assemblers are DBS and fully background checked.
If this is found at the time of delivery, notify the driver. Also notify the retailer so that they can replace damaged or missing parts. FPW carry limited spares, but we cannot be held responsible for damage or missing parts prior to assembly.
If we find damage when opening boxes or during assembly, we will point this out to you straight away. Our business is built on customer satisfaction so we will bring anything relevant to your attention & find a solution together.
We carry all equipment & tools required for any assembly or works, large or small. We may require water or electricity for some projects but we will make you aware of this prior to work commencing.
We are available for any size project within a short lead time, so if your project is urgent, just let us know & we will do whatever we can to be there when you need us.
Unfortunately, we are not licensed to dispose of waste so we will have to leave it with you. What we can do, is tidy up the mess & make sure the rubbish is sorted for recycling and / or general waste.
Yes you can cancel, but please see the extract below from our terms and conditions of business which explains more about the costs involved and how to go about cancelling.
16 Cancellations
16.1 If the Customer cancels the contract without Flat Pack Wezard’s consent other than pursuant to paragraph 3.2, the Customer shall indemnify Flat Pack Wezard against all loss, damage, claims or other actions arising out of such cancellation unless otherwise agreed in writing, and for the avoidance of doubt any such cancellation is without prejudice to Flat Pack Wezard’s right to payment in accordance with our Payment terms above.
16.2 If the Customer wishes to cancel an appointment or Flat Pack Wezard is unable to gain access to the Customer’s premises to carry out the Works the Customer will be liable to pay a minimum amount equivalent to the call-out charge and the charge due for the period of work time as set out in the standard rates. This shall apply irrespective of the Works having been booked by the Customer or by someone acting on the Customers behalf.
16.3 If the Customer cancels the Works less than 2 days prior to the agreed date of commencement then Flat Pack Wezard reserves the right to charge a 20% cancellation fee.